At Fireflies, we value our donors and supporters and aim to provide a positive experience with our donation process. This Cancellation and Refund Policy outlines the rules and procedures for requesting a refund or cancellation.

• Donation Refunds: All donations made to Fireflies are non-refundable. We appreciate your generosity and assure you that your contributions will be utilized to support our charitable initiatives in addressing the needs of youths in Kasaragod district.
• Cancellation of Recurring Donations: If you wish to cancel a recurring donation, please send an email to info[at]firefliescommunity.org at least 15 days before the next scheduled donation date. We will promptly process your request and ensure that no further recurring payments are made.
• Event Registrations: For events organized by Fireflies, cancellations made at least 7 days before the event date may be eligible for a partial refund. However, please note that some events may have specific refund policies, which will be communicated separately to registered participants.
• Event Postponement or Cancellation: In the event of unforeseen circumstances that lead to the postponement or cancellation of an event, we will provide updates and options to registered participants. If you are unable to attend the rescheduled event or choose not to participate, you may request a refund according to the terms provided in the event-specific communication.
• Refund Processing Time: For eligible refund requests, we will process the refunds within 15 days from the date of receiving the refund request. Please note that the time taken for the refund to reflect in your account may vary based on your financial institution’s processing times.
• How to Initiate a Refund or Exchange Request: To initiate a refund or exchange request for event registrations or recurring donations, please send an email to info[at]firefliescommunity.org. In your email, kindly provide the necessary details, such as your name, transaction/reference number, and the reason for the refund/exchange request.
• Policy Changes: This Cancellation and Refund Policy is subject to change at the discretion of Fireflies. Any updates or modifications will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes.

For any further queries or assistance regarding our Cancellation and Refund Policy, please contact us using the provided contact information.

Last Updated: 30th July, 2023